I am still waiting for my once-replaced and repaired-three-times-previously Kitchenaid wall oven to be fixed. The part (the oven fan) was ordered over two weeks ago. The repairman walked in the door, listened to the noise the oven was making, said the upper oven needed a new fan, then went back out to get his computer to order the part. The entire twenty-minute "service call" was spent trying to order the part online--which he couldn't do because he wasn't sure he had the right part number--and then said he would phone the part order in later. I was charged over $90 for this service call.
More than two weeks later, I phoned Kitchenaid's 1-800 number to find out what was happening with the part. They said the part was in and I could schedule service. (Why didn't they call and tell me?)
The oven fan was scheduled to be replaced on Friday between 8 AM and 4 PM--they will not give a narrower window of time. I waited at home all day but the repairman never called or showed up, although I placed 2 calls to Kitchenaid/Whirlpool during the day, trying to confirm that the serviceman was indeed coming. At 4 pm the phone operator at the 1-800 number reached the serviceman, who said he couldn't service the oven that day.
I'm re-scheduled for Monday "sometime between 8 AM and 4 PM" and will have to stay home all day and wait again. Should you buy Kitchenaid appliances? Based on this service record, I'd advise NO.
Post-Script: It's Tuesday, and the oven was fixed yesterday as re-scheduled. The repairman said he had never been scheduled for Friday. He brought the part but had to wait for another repairman to finish a job and join him, because a double wall oven is heavy and requires two men to move out from the cabinet. The second man brought a rack on which to place the oven (in past repairs, they hadn't brought a rack and had used a wobbly child's table I'd had in the basement).
The part to replace cost around $80, the labor costs brought this repair job to a total of over $400.
